Gap-closing projects
Created when a KPI turns red, pre-populated from the agreed action. A red KPI cannot return to green in the record without a closed project or a documented waiver.
Open gap project — ASP vs Prior Year
Red with no project and no waiver
These reds have nothing attached. That is the gap the rule exists to catch.
Critical Talent Coverage
redGroup · Opened from Jul 2026 · Owner: Salma Riad (HR) / Hélène Marchand (Sales VP)
Named succession action for the two uncovered critical roles within 60 days, documented and reviewed by the ExCom. Two further gaps are already accepted decisions with development plans.
Gross Margin %
redGroup · Opened from Jun 2026 · Owner: Andre Kovac (Pricing)
Pricing and mix action plan. Decomposition showed two thirds of the shortfall is mix, not price: wax share rose in China and LATAM while resin qualifications stalled. Account list to reprice or de-prioritise attached.
ASP vs Prior Year
redChina · Opened from May 2026 · Owner: Wei Lin (Sales Director, China)
Price increase campaign scoped for China, escalation authority moved one level up. Root cause is a wax-only mix with no bundle offer — the resin conversation was deferred and is now harder to open.
Pipeline Coverage
amberIndia · Opened from Jul 2026 · Owner: Priya Raghavan (Sales Director, India)
Prospecting sprint on named target accounts. Coverage shortfall is opportunity creation, not conversion — win rate is above the zone median.
Revenue vs Budget
redNorth America · Opened from Apr 2026 · Owner: Dana Whitfield (Sales Director, North America)
North America recovery plan: gap concentrated on four accounts, two of them lost to lead time rather than price.