Monthly review
Only amber and red appear here. Green is folded away — that is how review time is protected, not a failure to recognise effort.
- 01
Gross Margin %
RedOn the executive pageFinancial Performance · Sales Director · Aug 2026
-1.4 ptAgreed band: < -1 pt → ≥ budgetPre-agreed actionPricing and mix action plan, with a defined list of accounts to reprice or de-prioritise. - 02
ASP vs Prior Year
RedOn the executive pagePricing Excellence · Pricing · Aug 2026
-0.8%Agreed band: negative → ≥ +2%Pre-agreed actionPrice increase campaign scoped, with escalation authority moved up one level. - 03
Critical Talent Coverage
RedOn the executive pagePeople & Organization · HR / Sales VP · 2026 Q3
2Agreed band: ≥2 gaps → 100% coveredPre-agreed actionNamed succession action per uncovered role within 60 days, documented and reviewed by the ExCom. - 04
Critical Talent & Succession Coverage
RedEquity Story · HR / Sales VP · 2026 Q3
2Agreed band: ≥2 gaps → 100% coveredNo pre-agreed action recorded. A KPI with no agreed response is a report, not a control. - 05
Revenue vs Budget
AmberOn the executive pageFinancial Performance · Sales Director · Aug 2026
96.4%Agreed band: 95–99% → ≥100%Pre-agreed questionSales Director presents the gap by account and the recovery actions already launched. - 06
Mix Improvement
AmberOn the executive pageFinancial Performance · Global Marketing · Aug 2026
+0.4 ptAgreed band: 0 to +1 pt → ≥ +1 pt YoYPre-agreed questionReview strategic-product share by account and the reasons for the shortfall. - 07
Pipeline Coverage
AmberOn the executive pageCommercial Excellence · Sales Director · Aug 2026
2.4xAgreed band: 2.0–3.0x → ≥3.0xPre-agreed questionSales Director confirms whether the shortfall is prospecting volume or opportunity quality. - 08
Win Rate
AmberOn the executive pageCommercial Excellence · Sales Director · 2026 Q3
31.0%Agreed band: 25–35% → ≥35%Pre-agreed questionCompare with the zone median and review recent losses with the rep. - 09
DSO
AmberFinancial Performance · Finance / Sales Dir. · Aug 2026
9 dAgreed band: +1 to +15 days → ≤ targetNo pre-agreed action recorded. A KPI with no agreed response is a report, not a control. - 10
Price Exception Rate
AmberPricing Excellence · Sales Director · Aug 2026
19.0%Agreed band: 10–25% → ≤10%No pre-agreed action recorded. A KPI with no agreed response is a report, not a control. - 11
Price Approval Challenge Rate
AmberPricing Excellence · Sales Director · Aug 2026
17.0%Agreed band: 10–20% → ≥20% challengedNo pre-agreed action recorded. A KPI with no agreed response is a report, not a control. - 12
Customer Retention
AmberCustomer · Sales Director · 2026 Q3
93.5%Agreed band: 90–95% → ≥95% of valueNo pre-agreed action recorded. A KPI with no agreed response is a report, not a control. - 13
Strategic Project Completion
AmberTransformation · Comm. Excellence · Aug 2026
1Agreed band: 1 milestone late → ≥ milestone planNo pre-agreed action recorded. A KPI with no agreed response is a report, not a control. - 14
Pipeline Coverage (consolidated)
AmberEquity Story · Sales VP · 2026 Q3
2.4xAgreed band: 2.0–3.0x → ≥3.0xNo pre-agreed action recorded. A KPI with no agreed response is a report, not a control. - 15
DSO and Inventory Cover
AmberEquity Story · Finance · 2026 Q3
9 dAgreed band: +1 to +15 days → ≤ targetNo pre-agreed action recorded. A KPI with no agreed response is a report, not a control.
11 indicators cannot be measured yetShowing
| KPI | Family | Source | Owner |
|---|---|---|---|
| Top-5 Account Penetration | Profitable Growth | To buildDeclarative + data triangulation | Sales Director |
| Price Increase Stickiness | Pricing Excellence | To buildSAP price history | Pricing |
| Forecast Accuracy | Commercial Excellence | To buildSalesforce + S&OP | Comm. Excellence |
| Customer Profitability Tiering | Profitable Growth | To buildSAP + segmentation | Sales Director |
| Portfolio Qualification | Customer | To buildSAP + segmentation | Sales Director |
| Executive Customer Visits | Customer | To buildManual log | Sales VP / ExCom |
| Sales Cycle Length | Commercial Excellence | To buildSalesforce | Comm. Excellence |
| Technology Lead Time | Market Leadership | To buildLaunch tracking | Global Marketing / R&D |
| Succession Coverage | People & Organization | AvailableTalent review | HR / Sales VP |
| Forecast Accuracy (rolling 8 quarters) | Equity Story | To buildS&OP history | Comm. Excellence |
| Commercial Maturity Level | Equity Story | To buildSelf-assessment vs playbook | Sales VP |
14 indicators inside bandGreen is not discussed
| KPI | Actual | Agreed band | Owner |
|---|---|---|---|
| Strategic Product Growth | +18.2% | ≥ +15% | Global Marketing |
| On-Time-In-Full Service Level | 97.9% | ≥97% | Supply Chain |
| Revenue Growth YoY | +1.8 pt | ≥ budget growth | Sales Director |
| Gross Margin € | +4.0% | ≥ budget | Sales Director |
| ASP vs Budget | +1.6% | ≥ budget | Pricing |
| Volume | 103.0% | ≥ budget | Sales Director |
| Organic Growth | +1.0 pt | ≥ budget | Sales Director |
| Price Increase Achievement | 93.0% | ≥90% | Pricing |
| New Customers | 115.0% | ≥ target | Sales Director |
| Competitive Losses | -15.0% | ≤ target | Global Marketing |
| Sales Productivity per Rep | +7.1% | within ±25% of zone median | Sales Director |
| Employee Retention | 99.5% | ≥90% | HR |
| Salesforce Adoption | 101.5% | 100% | Comm. Excellence |
| Published Service Level | 97.9% | ≥97% and above market | Supply Chain |